Dulwich Man And Van Service Terms and Conditions
These terms and conditions apply to all bookings made with Dulwich Man And Van for domestic, commercial, and general transport services. By confirming a booking, the customer agrees to be bound by these terms. These provisions are intended to create a clear and fair understanding of the service, including how a man and van service is arranged, how charges are calculated, and what responsibilities each party has during the collection, loading, transit, and delivery of goods.
For the purposes of these terms, “customer” means the person or business requesting the service, and “service” means any man and van removal, transport, loading, unloading, courier-style delivery, or related work undertaken by Dulwich Man And Van. The wording in these terms may refer to the company as “we”, “us”, or “our”, and to the customer as “you” or “your”. These terms apply whether the service is booked for a single item, a partial load, or a larger move requiring multiple journeys.
We reserve the right to refuse or amend a booking where the information provided is incomplete, inaccurate, or suggests that the work required is materially different from what was originally described. If you instruct us to carry out a van and man service and the scope changes on arrival, additional charges may apply. It is your responsibility to ensure that all information supplied during the booking process is accurate and up to date.
The booking process begins when you submit a request and provide details including the type of items, the pickup and delivery locations, preferred dates and times, access conditions, and any special handling needs. A quotation may be given based on the information supplied, but all quotes are subject to confirmation once the service requirements are reviewed. Any quote for a Dulwich man with van service is valid only for the period stated at the time of issue, and we may revise it if the facts provided are incomplete or materially change.
A booking is only confirmed once we have accepted the job and, where required, received any deposit or prepayment. Until that point, no binding obligation exists on us to reserve a vehicle, labour, or time slot. A confirmed booking will normally include the agreed date, estimated duration, service description, and price basis. You are responsible for checking the confirmation carefully and informing us promptly of any errors.
If the service requires parking permits, access arrangements, lift reservations, time-restricted entry, or building rules, you must make sure these are in place before the scheduled arrival time. Delay caused by missing access arrangements may result in waiting charges, rebooking, or cancellation fees. For a Dulwich van and man booking, the customer must also ensure that the items are ready to be moved when our team arrives, unless agreed otherwise in writing.
Payment terms are based on the quotation, the agreed hourly or fixed-rate structure, and any additional services requested. Unless agreed otherwise, payment is due on completion of the job or in accordance with the invoice terms stated at booking. We accept payment by the methods specified at the time of reservation, and we may request a deposit to secure certain bookings, especially where substantial labour or vehicle allocation is required.
Any prices quoted are based on the information available at the time and may change if the job differs from the original description. Additional charges may apply for waiting time, extra loading, dismantling or reassembly, stairs, difficult access, congestion, tolls, parking, and items not disclosed at the booking stage. For a man and van removal service, we may also charge for multiple trips, prolonged loading, or any additional staff needed to complete the work safely and efficiently.
If an invoice remains unpaid after the due date, we reserve the right to charge reasonable late-payment costs and interest where permitted by law. We may suspend further services until all outstanding balances are settled. Any dispute over an invoice must be raised promptly and must not be used as a reason to withhold payment for the undisputed portion of the charge.
Customers may cancel or amend a booking, but cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. If you cancel a Dulwich man and van booking with sufficient notice, we may, at our discretion, refund any amount already paid, less any non-refundable deposit or administrative cost stated at the time of booking. Where the cancellation is made close to the scheduled time, a greater proportion of the fee may be retained.
If we need to cancel or reschedule due to circumstances beyond our reasonable control, we will try to offer an alternative time or date. We will not be liable for loss arising from unavoidable delays, road closures, adverse weather, accidents, vehicle breakdowns, or other events outside our control, although we will use reasonable efforts to minimise disruption. In such circumstances, our liability is limited to the amount paid for the affected part of the service, to the extent permitted by law.
If you are unavailable at the agreed time, fail to provide access, or do not make the items ready for collection, we may treat the booking as cancelled or apply waiting and abortive visit charges. A man and van service is dependent on timely cooperation, and repeated delays may require a new appointment. We are not responsible for missed deadlines where the delay is caused by the customer, third parties acting on the customer’s behalf, or inaccurate instructions.
Our liability is limited to direct losses caused by our proven negligence or breach of contract. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or loss of goodwill.
It is your responsibility to ensure that items are adequately packed, protected, and labelled unless we have agreed in writing to provide packing support. Delicate, fragile, valuable, or sentimental items should be packed to a standard suitable for transport. For a van and man removal, we may decline to move items that are unsafe, improperly packed, leaking, hazardous, or likely to damage other goods or the vehicle. We are also not liable for pre-existing damage, ordinary wear and tear, or damage caused by inadequate packaging.
Where we assist with lifting, loading, or carrying, you must notify us of any particularly heavy, awkward, or high-value items. You must not ask us to move items that are illegal to transport, unsafe, or in breach of any law or regulation. We may refuse to carry any item at our discretion if we reasonably believe doing so would create a safety risk, breach the law, or damage property.
Any waste, unwanted items, or materials removed as part of the service must be handled in accordance with applicable UK waste regulations. Unless we have expressly agreed a lawful disposal arrangement, you remain responsible for ensuring that items are taken to an appropriate authorised facility or handled by a licensed waste carrier. A Dulwich man with van service must not be used to dispose of waste unlawfully, fly-tip, or transfer responsibility for regulated waste without the correct arrangements.
Where we are instructed to remove waste or dispose of unwanted goods, you must accurately describe the material in advance, including whether it contains electrical items, paint, chemicals, building materials, mattresses, furniture, or any other regulated waste stream. Additional charges may apply for waste classification, loading, sorting, disposal fees, or compliance requirements. We may refuse any waste that is hazardous, contaminated, or not declared at the time of booking.
By booking a Dulwich van and man service, you confirm that any goods to be removed are legally owned by you or that you have authority from the owner to arrange their transport or disposal. If we believe items may be stolen, subject to legal restrictions, or improperly described, we may decline the job and, where appropriate, report the matter to the relevant authorities. You agree to cooperate with any legal or regulatory enquiries relating to the items being moved or disposed of.
The customer is responsible for obtaining any permissions, permits, or consents required for the service, including building management approval, parking authorisation, or landlord consent where relevant. You must ensure that routes to and from the property are accessible and reasonably safe for our team and vehicle. We may stop work if conditions are unsafe, and any lost time may be charged where the issue is not caused by us.
We may use subcontractors or additional personnel to provide the service, and any such persons will be deemed to act on our behalf for the limited purpose of performing the agreed work. However, you must not direct subcontractors to perform tasks outside the agreed service scope. Any change in scope, including extra stops, additional items, or extended waiting, may require revised pricing. A man and van removal service is priced on the basis of the information supplied and the actual conditions encountered.
Nothing in these terms affects your statutory rights as a consumer. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a term on one occasion does not waive our right to enforce that term or any other term at a later time.
All property and items are carried at the customer’s risk unless damage is caused by our negligence. You should arrange your own insurance where appropriate, particularly for high-value goods, antiques, artwork, and electronics. If you require declared-value cover or special handling, this must be agreed in advance and may incur an additional charge. A man and van removal service does not automatically include insurance for items of extraordinary value.
Any claim for damage, missing items, or service issues must be notified to us as soon as reasonably possible and, in any event, within a reasonable period after completion. You should provide evidence where available, including photographs, item lists, or proof of condition before the move. We will assess claims fairly and may request access to the item or packaging in order to investigate the matter.
These terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. If a disagreement cannot be resolved amicably, the parties agree to attempt to settle the matter in good faith before commencing formal proceedings. The governing law applies to all Dulwich Man And Van services, whether booked by an individual or a business.
We may update these terms from time to time to reflect operational, legal, or commercial changes. The version in force at the time of your booking will apply to that booking unless a change is required by law. It is your responsibility to review the terms that apply to your confirmed service. Continued use of our Dulwich man and van services after an update does not affect bookings already confirmed under previous terms.
Special instructions given on the day of the job must be reasonable and consistent with the booking. If you request services outside the agreed scope, we may treat them as additional work subject to a revised charge. Examples include extra loading, multiple delivery addresses, disassembly, reassembly, or handling items not listed in the original booking. We will always aim to be transparent about any extra costs before proceeding where practicable.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms and conditions. These terms form the basis of the contract between you and Dulwich Man And Van for the provision of a van and man service. If you do not agree with any part of these terms, you should not confirm the booking or request the service. This document is intended to provide a clear legal framework for our work and to ensure a professional, safe, and lawful service for all parties involved.